Privacy Policy

Pirex Solutions LLC
Effective Date: July 25, 2026
Last Updated: August 20, 2026

1. Overview

Pirex Solutions LLC ("Pirex," "Pirex Solutions," "we," "our," or "us") respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you interact with Pirex Solutions, including when you:

  • Visit our website;

  • Create or use a Pirex account;

  • Use a Pirex mobile application, if available;

  • Access a fleet, driver, customer, or partner portal;

  • Search for, reserve, pay for, access, or use a Pirex parking facility;

  • Communicate with our customer support, operations, sales, or other teams;

  • Participate in a fleet or enterprise parking program; or

  • Otherwise use products, services, websites, facilities, or technology operated by or on behalf of Pirex Solutions.

By using our services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

The information we collect depends on how you interact with Pirex Solutions and which services you use.

Personal and Account Information

We may collect information such as:

  • Full name;

  • Email address;

  • Telephone number;

  • Mailing or billing address;

  • Account username and credentials;

  • Driver's license or commercial driver's license information;

  • Employer, carrier, or fleet information; and

  • Other information you provide when creating or managing an account.

Vehicle and Transportation Information

When necessary to provide parking, access, fleet management, security, or related services, we may collect:

  • License plate number;

  • Vehicle identification number (VIN);

  • Tractor or trailer number;

  • Vehicle make and model;

  • U.S. DOT or other carrier identification numbers;

  • Carrier or fleet information;

  • Insurance information; and

  • Hazardous-materials designation or related information when applicable.

Reservation and Facility Information

We may collect information relating to your use of Pirex facilities, including:

  • Facility reservations;

  • Reservation dates and times;

  • Assigned parking locations or spaces;

  • Facility entry and exit activity;

  • Gate and access-control records;

  • Digital access credentials;

  • Parking history; and

  • Other facility-use information.

Payment and Transaction Information

Payments may be processed by third-party payment processors that maintain their own security and privacy practices.

Pirex Solutions does not intend to store complete payment card numbers on its own systems. We may receive and retain limited transaction information, including payment status, transaction identifiers, billing information, amounts paid, refunds, and the last digits or type of a payment method where provided by our payment processor.

Device and Usage Information

When you interact with our website, portals, applications, or other digital services, we may automatically collect information such as:

  • IP address;

  • Browser type;

  • Device type and operating system;

  • Device identifiers;

  • Pages viewed and website activity;

  • Application or portal activity;

  • Login history;

  • Referral information;

  • Approximate location derived from an IP address; and

  • Diagnostic, performance, and security information.

Location Information

Depending on the services you use and the permissions you provide, we may collect location-related information such as:

  • GPS or device location;

  • Facility entry and exit locations;

  • Parking facility location;

  • Route or corridor information used to identify or recommend relevant parking facilities; and

  • Approximate location derived from device or network information.

Where required, precise device location will be collected only with appropriate permission.

Security and Facility Monitoring Information

Pirex facilities may use security and access-control technologies. Depending on the facility, these systems may collect or generate information such as:

  • Security camera footage;

  • Vehicle images;

  • License plate information;

  • Entry and exit timestamps;

  • Access credential activity;

  • Incident reports; and

  • Other information reasonably necessary to protect drivers, customers, property, vehicles, cargo, and Pirex facilities.

Where required by applicable law, notices regarding video surveillance or other monitoring technologies may be posted at the facility.

3. How We Collect Information

We may collect information:

  • Directly from you;

  • Through the Pirex website;

  • Through mobile applications or portals;

  • When you create or manage an account;

  • When you make, modify, or cancel a parking reservation;

  • Through payment and billing systems;

  • Through facility access and security systems;

  • Through fleet administrators or authorized representatives;

  • Through property and facility partners;

  • Through customer-support interactions;

  • Automatically through cookies, analytics, and similar technologies;

  • From service providers acting on our behalf; and

  • From public or commercially available sources when permitted by law.

4. How We Use Your Information

We may use personal information to operate, secure, maintain, and improve Pirex Solutions and our parking network.

This includes using information to:

  • Create and manage accounts;

  • Process and manage parking reservations;

  • Verify drivers, vehicles, fleets, and authorized users;

  • Process payments, refunds, and billing;

  • Provide facility access;

  • Operate gates and access-control systems;

  • Maintain facility and network security;

  • Detect, investigate, and prevent fraud, theft, unauthorized access, abuse, or other security incidents;

  • Provide customer and account support;

  • Communicate reservation, facility, account, security, billing, and service information;

  • Manage fleet and enterprise accounts;

  • Analyze parking demand and facility utilization;

  • Recommend relevant parking locations or services;

  • Improve our website, technology, facilities, products, and services;

  • Conduct internal analytics and business operations;

  • Maintain records;

  • Protect our legal rights and the rights and safety of others;

  • Enforce agreements and policies;

  • Comply with applicable laws, regulations, court orders, and lawful government requests; and

  • Carry out other purposes disclosed to you at the time information is collected.

Where required by law, we will obtain consent before using personal information for purposes requiring consent.

5. How We Disclose Information

Pirex Solutions does not sell personal information for monetary consideration.

We may disclose personal information when reasonably necessary to operate our business or provide our services, including to:

  • Payment processors;

  • Website, software, and cloud-hosting providers;

  • Customer relationship management and communications providers;

  • Analytics and technology providers;

  • Facility and property partners;

  • Fleet administrators and authorized fleet representatives;

  • Access-control and security technology providers;

  • Professional advisers, auditors, insurers, and claims administrators;

  • Government agencies, regulators, courts, law enforcement, or other parties when required or permitted by law; and

  • Buyers, investors, lenders, successors, or advisers involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

Service providers may receive only the information reasonably necessary for the services they perform and are subject to applicable contractual and legal obligations.

6. Fleet and Enterprise Accounts

If your access to Pirex Solutions is provided or managed through an employer, carrier, fleet, or enterprise account, authorized administrators may be able to access information relating to your use of that account.

Depending on the program, this may include reservation history, vehicles, facility usage, parking activity, billing information, and account status.

Your employer, carrier, or fleet may independently determine how it uses information available through its account. Its privacy practices may be governed by separate policies.

7. Cookies and Similar Technologies

Our website and digital services may use cookies and similar technologies to:

  • Maintain sessions and account logins;

  • Remember preferences;

  • Provide website functionality;

  • Improve performance;

  • Understand how visitors use our services;

  • Measure traffic and engagement;

  • Protect against fraud and abuse; and

  • Support advertising or marketing activities where permitted.

Browser settings may allow you to block or delete cookies. Certain features may not function correctly if cookies required for essential services are disabled.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies or similar tracking technologies.

8. Communications and Marketing

We may send transactional or service-related communications regarding reservations, payments, facility access, security, account activity, or changes affecting your use of Pirex Solutions.

We may also send marketing communications where permitted by law.

You may unsubscribe from promotional email communications using the unsubscribe instructions contained in those messages. Opting out of marketing communications does not prevent us from sending necessary transactional, security, billing, or service-related communications.

9. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the systems involved, safeguards may include:

  • SSL/TLS encryption;

  • Encryption or other protections for stored information;

  • Role-based access controls;

  • Secure third-party payment processing;

  • Account authentication controls;

  • Security monitoring;

  • Vulnerability management;

  • Employee and contractor access restrictions; and

  • Incident-response procedures.

No internet transmission, storage system, security system, or facility can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Maintain and administer accounts;

  • Provide parking and related services;

  • Process and document transactions;

  • Maintain security and facility records;

  • Comply with tax, accounting, insurance, regulatory, and other legal obligations;

  • Resolve disputes;

  • Prevent fraud or misuse;

  • Enforce agreements; and

  • Protect our business and legal rights.

Retention periods may vary depending on the type of information, applicable law, contractual requirements, security needs, and legitimate business purposes.

When information is no longer reasonably required, we may delete, destroy, de-identify, or anonymize it in accordance with applicable law and our data-retention practices.

11. Your Privacy Rights

Depending on where you reside and subject to applicable law, you may have certain rights concerning your personal information, including the right to:

  • Request access to personal information we maintain about you;

  • Request correction of inaccurate personal information;

  • Request deletion of certain personal information;

  • Obtain a copy of certain personal information;

  • Opt out of certain marketing communications;

  • Opt out of certain targeted advertising, profiling, sales, or sharing where applicable;

  • Limit certain uses or disclosures of sensitive personal information where applicable; and

  • Appeal certain decisions regarding a privacy request where applicable.

These rights are not absolute and may be subject to exceptions provided by law.

We may need to verify your identity before processing certain requests.

You may contact us using the information in the Contact Us section to submit a privacy request.

12. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable comprehensive state privacy laws.

For example, California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where those laws apply to Pirex Solutions.

Residents of Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, Virginia, and other jurisdictions may have additional rights as applicable privacy laws become effective and apply to our operations.

Nothing in this Privacy Policy is intended to provide fewer rights than those available under applicable law.

13. Children's Privacy

Pirex Solutions services are intended for commercial drivers, fleet personnel, property partners, and other adults and are not directed toward children.

You must be at least 18 years old to create an account or independently use Pirex parking services.

We do not knowingly collect personal information from children under 13 through services directed to the general public. If we learn that personal information from a child has been collected contrary to applicable law, we will take reasonable steps to delete it.

14. Third-Party Services and Websites

Our website, applications, communications, or services may contain links to websites, applications, reservation systems, payment services, or other services operated by third parties.

Those third parties maintain their own privacy practices. Pirex Solutions is not responsible for the privacy, security, or content practices of third-party services that we do not control.

We encourage you to review the applicable privacy policies before providing information to third-party services.

15. International Users

Pirex Solutions is based in the United States, and our services are primarily intended for users and facilities located within the United States.

If you access our services from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where our service providers operate.

Privacy and data-protection laws in those jurisdictions may differ from those in your country.

16. Business Transfers

If Pirex Solutions participates in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, facilities, technology, services, security practices, or legal obligations.

When we make changes, we will revise the Last Updated date at the top of this Privacy Policy.

Where required by law, we may provide additional notice of material changes.

18. Contact Us

Questions, concerns, or requests relating to this Privacy Policy or our privacy practices may be directed to:

Pirex Solutions LLC
Attn: Privacy Officer
205 North Michigan Avenue, Suite 810
Chicago, IL 60601
United States

Email:info@pirexsolutions.com
Website:www.pirexsolutions.com

19. Legal Notice

This Privacy Policy describes Pirex Solutions' privacy practices and is not intended to create contractual rights beyond those required by applicable law.

Your use of Pirex Solutions' website, accounts, portals, parking facilities, and services may also be governed by separate Terms of Service, parking agreements, fleet agreements, facility rules, and other applicable agreements or notices.