TERMS OF SERVICE
Pirex Solutions LLC
Effective Date: July 25, 2026
Last Updated: August 20, 2026
PLEASE READ THESE TERMS OF SERVICE ("Terms") CAREFULLY BEFORE ACCESSING OR USING THE PIREX SOLUTIONS WEBSITE, BOOKING PLATFORM, CUSTOMER OR FLEET PORTAL, MOBILE APPLICATION, PARKING FACILITIES, OR ANY OTHER PRODUCTS OR SERVICES PROVIDED BY PIREX SOLUTIONS LLC.
These Terms constitute a legally binding agreement between you and Pirex Solutions LLC ("Pirex," "Pirex Solutions," "we," "us," or "our").
Pirex Solutions LLC is owned by Pirex Holdings Company LLC. References to Pirex Solutions in these Terms refer to Pirex Solutions LLC as the operator of the Services unless otherwise expressly stated.
By accessing, browsing, registering for, reserving parking through, paying for, or otherwise using the Services, you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, you must not use the Services.
If you use the Services on behalf of a company, motor carrier, fleet, employer, or other legal entity ("Entity"), you represent and warrant that you have authority to bind that Entity to these Terms. In that circumstance, "you" includes both you individually and the Entity you represent.
1. DESCRIPTION OF SERVICES
Pirex Solutions develops and operates a network of commercial truck parking facilities and related reservation, payment, access-control, fleet-management, and customer-support services.
Depending on the facility and service offering, the Services may include:
Online parking searches, bookings, and reservations;
Individual driver and owner-operator parking;
Fleet and enterprise parking programs;
Monthly, daily, hourly, or other parking arrangements;
Fleet account and reservation management;
Vehicle and driver management;
Digital or physical facility access credentials;
License plate recognition, RFID, gate-control, or other access technologies;
Payment and billing services;
Facility security and monitoring technologies; and
Customer and account support.
Pirex Solutions provides parking and related facility-access services. Unless expressly agreed otherwise in a separate written agreement, Pirex does not provide transportation, freight brokerage, freight forwarding, warehousing, cargo storage, or motor-carrier services.
Pirex does not take possession, custody, or control of vehicles, trailers, cargo, equipment, or personal property merely because such property is parked at a Pirex facility.
2. ELIGIBILITY AND ACCOUNTS
2.1 Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.
By creating an account, making a reservation, or using a Pirex facility, you represent that you satisfy these requirements.
2.2 Account Registration
Certain Services may require an account.
You agree to provide accurate, complete, and current information and to update that information when necessary.
You may not impersonate another individual or business or knowingly provide false, misleading, or fraudulent account information.
2.3 Account Security
You are responsible for protecting passwords, PINs, access codes, RFID credentials, mobile credentials, and other authentication information associated with your account.
You must promptly notify Pirex if you believe:
Your account has been compromised;
An access credential has been lost or stolen;
An unauthorized person has accessed your account; or
Fraudulent or unauthorized activity has occurred.
You may be responsible for activity conducted through your account or credentials to the extent permitted by applicable law.
2.4 Fleet Accounts
Fleet administrators and other authorized representatives are responsible for maintaining accurate lists of authorized drivers, vehicles, and users.
A fleet administrator represents that they have authority to manage the applicable fleet account and authorize parking and related charges on behalf of the fleet.
3. PARKING FEES AND BILLING
3.1 Fees
Parking prices and applicable charges will be displayed during checkout, stated in your account, or established in a separate parking, fleet, enterprise, or subscription agreement.
Charges may include:
Hourly parking;
Daily parking;
Monthly parking;
Fleet or enterprise parking;
Additional services;
Administrative charges;
Late-payment charges;
Damage or cleanup charges;
Towing or enforcement costs where applicable; and
Applicable taxes.
All prices are stated in U.S. dollars unless otherwise indicated.
3.2 Payment Authorization
By providing a payment method, you represent that you are authorized to use it and authorize Pirex and its payment processors to charge amounts properly due under your reservation, subscription, account, or other agreement.
3.3 Recurring Billing
Certain monthly, fleet, or subscription parking arrangements may automatically renew.
Before entering an automatically renewing arrangement, applicable pricing and renewal terms will be presented to you.
Unless otherwise stated in the applicable agreement, cancellation will take effect at the end of the then-current paid billing period.
Any automatic-renewal program will be administered subject to applicable law.
3.4 Failed Payments
If an authorized payment cannot be processed, Pirex may, to the extent permitted by law:
Retry the payment;
Request another payment method;
Suspend new reservations;
Suspend facility-access credentials;
Suspend or terminate an account; or
Pursue outstanding amounts through lawful collection methods.
Any late or administrative fee will be disclosed in the applicable agreement, reservation, or checkout process.
3.5 Refunds and Cancellations
Refund and cancellation eligibility may depend on the type of reservation or parking program purchased.
Applicable cancellation and refund terms will be disclosed during checkout, in your reservation confirmation, or in the applicable parking or fleet agreement.
Nothing in these Terms limits refund or cancellation rights that cannot lawfully be waived.
3.6 Price Changes
Pirex may modify parking rates and other fees.
Changes affecting an existing recurring parking plan will be communicated as required by applicable law or the applicable agreement.
4. RESERVATIONS AND FACILITY ACCESS
4.1 Reservations
A parking reservation is confirmed only after Pirex issues a reservation confirmation and any required payment or payment authorization has been successfully completed.
A reservation provides permission to park in accordance with the reservation terms. It does not transfer ownership, possession, or control of the parking facility to the User.
4.2 Facility Availability
Pirex may relocate, modify, suspend, or cancel parking access when reasonably necessary because of:
Safety concerns;
Facility maintenance;
Construction;
Equipment failure;
Severe weather;
Government action;
Emergencies;
Property-owner requirements;
Capacity or operational issues; or
Events beyond Pirex's reasonable control.
When reasonably practicable, Pirex may attempt to provide alternative parking or another appropriate remedy.
4.3 Facility Rules
Users must comply with all Pirex Facility Rules and Regulations, posted signage, safety requirements, access procedures, and lawful instructions applicable to a facility.
Violation of facility rules may result in removal, suspension of access, account termination, towing where legally permitted, or other appropriate action.
4.4 Vehicle Requirements
Vehicles using Pirex facilities must:
Be legally registered where required;
Maintain legally required insurance;
Be operated by properly licensed individuals;
Comply with applicable transportation and safety laws;
Not create an unreasonable danger to people or property; and
Comply with Pirex requirements concerning hazardous materials, oversized vehicles, trailers, and restricted cargo.
5. NO BAILMENT OR CUSTODY
PIREX PROVIDES PARKING SPACE AND FACILITY ACCESS. PIREX DOES NOT ACCEPT POSSESSION, CARE, CUSTODY, OR CONTROL OF A USER'S VEHICLE, TRAILER, CARGO, EQUIPMENT, OR PERSONAL PROPERTY SOLELY BECAUSE IT IS PARKED AT A PIREX FACILITY.
No bailment is created unless Pirex expressly agrees otherwise in a separate written agreement.
Drivers and vehicle owners remain responsible for appropriately securing vehicles, trailers, cargo, and personal property.
6. FACILITY SECURITY
Pirex facilities may employ security measures such as fencing, lighting, cameras, access controls, license plate recognition, digital credentials, or other monitoring technologies.
These measures are intended to support facility operations and deter or detect unauthorized activity.
Security measures do not constitute a guarantee that theft, vandalism, accidents, unauthorized entry, cargo loss, property damage, or other criminal or harmful activity will not occur.
Users remain responsible for properly securing vehicles, trailers, cargo, equipment, and personal belongings.
7. PROHIBITED ACTIVITIES
Users may not:
Use a facility or the Services for unlawful purposes;
Provide fraudulent account, reservation, driver, or vehicle information;
Share access credentials with unauthorized persons;
Bypass or interfere with access-control systems;
Damage gates, cameras, lighting, fencing, signs, or other facility infrastructure;
Interfere with other customers' lawful use of a facility;
Abandon vehicles, trailers, cargo, or property;
Conduct unauthorized repairs, dumping, fueling, transfers, or commercial operations;
Introduce prohibited hazardous materials;
Attempt unauthorized access to Pirex technology systems;
Introduce malicious software or code;
Scrape or systematically extract protected platform information without authorization; or
Use the Services in a manner that creates an unreasonable safety or security risk.
Pirex may immediately restrict facility access when reasonably necessary to protect customers, property, facilities, or the public.
8. TOWING AND REMOVAL
Vehicles or property may be subject to towing or removal where permitted by applicable law if they:
Are unauthorized;
Occupy a space after authorization expires;
Block facility operations;
Create a safety hazard;
Are abandoned;
Violate posted facility rules; or
Otherwise qualify for removal under applicable law.
Users may be responsible for legally permissible towing, storage, recovery, cleanup, or related expenses resulting from their violation of these Terms or applicable facility rules.
9. THIRD-PARTY SERVICES
Pirex may use third-party providers for payment processing, mapping, communications, software, analytics, access control, security, or other functions.
Use of certain third-party services may be governed by the third party's own terms and privacy policies.
Pirex is not responsible for independently operated third-party websites or services except to the extent required by applicable law.
10. INTELLECTUAL PROPERTY
Pirex's websites, software, branding, trademarks, designs, graphics, text, technology, and other proprietary materials are owned by Pirex Solutions LLC, Pirex Holdings Company LLC, their applicable affiliates, or their licensors.
Subject to these Terms, Pirex grants users a limited, non-exclusive, non-transferable, revocable right to use the Services for their intended purposes.
Nothing in these Terms transfers ownership of Pirex intellectual property to a User.
11. SUSPENSION AND TERMINATION
Pirex may suspend or terminate an account or facility access for reasons including:
Violation of these Terms;
Nonpayment;
Fraud;
Unauthorized facility access;
Misuse of credentials;
Illegal conduct;
Threats to safety or security;
Material violation of facility rules; or
Other conduct reasonably requiring suspension to protect Pirex, its facilities, customers, partners, or the public.
Users remain responsible for amounts properly incurred before termination.
12. DISCLAIMER OF WARRANTIES
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
PIREX DOES NOT GUARANTEE THAT:
A FACILITY WILL BE COMPLETELY FREE FROM CRIME OR UNAUTHORIZED ACCESS;
SECURITY TECHNOLOGY WILL PREVENT EVERY INCIDENT;
DIGITAL SERVICES WILL ALWAYS BE AVAILABLE OR ERROR-FREE; OR
EVERY FACILITY FEATURE WILL BE AVAILABLE AT EVERY LOCATION.
NOTHING IN THESE TERMS EXCLUDES WARRANTIES OR RIGHTS THAT CANNOT LAWFULLY BE DISCLAIMED.
13. ASSUMPTION OF PARKING RISKS
Commercial vehicle parking involves risks that may include accidents, weather, fire, theft, vandalism, cargo theft, vehicle damage, and criminal acts by third parties.
To the extent permitted by applicable law, Users are responsible for maintaining appropriate insurance and taking reasonable precautions to protect vehicles, trailers, cargo, equipment, and personal property.
14. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PIREX SOLUTIONS LLC, PIREX HOLDINGS COMPANY LLC, AND THEIR RESPECTIVE AFFILIATES, OFFICERS, MANAGERS, EMPLOYEES, AGENTS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATED TO THE SERVICES.
THIS MAY INCLUDE LOST PROFITS, LOST REVENUE, LOSS OF USE, BUSINESS INTERRUPTION, OR LOSS OF DATA TO THE EXTENT SUCH DAMAGES MAY LAWFULLY BE LIMITED.
TO THE FULLEST EXTENT PERMITTED BY LAW, PIREX'S AGGREGATE LIABILITY ARISING FROM THE SERVICES WILL NOT EXCEED THE AMOUNT PAID BY THE USER TO PIREX FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
15. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Pirex Solutions LLC, Pirex Holdings Company LLC, their affiliates, property partners, officers, managers, employees, agents, and representatives from third-party claims, liabilities, damages, losses, and reasonable costs arising from:
Your material breach of these Terms;
Your unlawful use of the Services;
Your negligence or willful misconduct;
Damage caused by your vehicle, trailer, cargo, equipment, or activities; or
Your violation of another person's legal rights.
16. PRIVACY
Pirex's collection and use of personal information is governed by the Pirex Solutions LLC Privacy Policy.
Facility access and security systems may collect information such as vehicle images, license plate information, entry and exit records, account activity, and security footage as described in the Privacy Policy and applicable notices.
17. DISPUTE RESOLUTION
17.1 Informal Resolution
Before commencing formal proceedings, you and Pirex agree to make a good-faith effort to resolve disputes informally.
Written notices concerning a dispute may be sent to:
Pirex Solutions LLC
Attn: Legal
205 North Michigan Avenue, Suite 810
Chicago, IL 60601
United States
17.2 Arbitration
To the extent permitted by applicable law, disputes arising out of or relating to these Terms or the Services that cannot be resolved informally will be resolved through binding individual arbitration administered by the American Arbitration Association under the applicable AAA rules.
Unless otherwise required by applicable law or agreed by the parties, arbitration will take place in Chicago, Illinois.
17.3 Individual Proceedings
TO THE EXTENT PERMITTED BY LAW, CLAIMS SUBJECT TO ARBITRATION MUST BE BROUGHT ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
17.4 Jury Trial Waiver
TO THE EXTENT A DISPUTE IS PERMITTED TO PROCEED IN COURT AND TO THE EXTENT PERMITTED BY LAW, THE PARTIES WAIVE THE RIGHT TO A JURY TRIAL.
17.5 Exceptions
Nothing in this section prevents either party from seeking emergency or temporary injunctive relief from a court of competent jurisdiction where legally appropriate.
18. GOVERNING LAW
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law principles, except where applicable federal law or another law that cannot lawfully be waived controls.
19. CHANGES TO THESE TERMS
Pirex may periodically update these Terms to reflect changes to its Services, facilities, business operations, technology, or legal requirements.
The "Last Updated" date will identify the most recent revision.
Where legally required, Pirex will provide appropriate notice before material changes become effective.
20. GENERAL PROVISIONS
Entire Agreement
These Terms, the Privacy Policy, applicable Facility Rules and Regulations, and any reservation, fleet, enterprise, subscription, or other agreement entered into between you and Pirex constitute the applicable agreement governing your use of the Services.
Severability
If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain effective to the extent permitted by law.
Waiver
Failure to enforce a provision does not constitute a waiver of that provision or any other right.
Assignment
Users may not assign their rights under these Terms without Pirex's prior written consent.
Pirex may assign or transfer its rights and obligations in connection with a corporate restructuring, financing, merger, acquisition, sale, transfer to an affiliate, or other lawful business transaction.
Force Majeure
Pirex will not be responsible for delay or failure caused by circumstances beyond its reasonable control, subject to applicable law.
21. CONTACT US
Questions regarding these Terms may be directed to:
Pirex Solutions LLC
A Pirex Holdings Company LLC Company
205 North Michigan Avenue, Suite 810
Chicago, IL 60601
United States
Email:info@pirexsolutions.com
Phone: (773) 888-9039
Website:www.pirexsolutions.com
BY CREATING AN ACCOUNT, MAKING A RESERVATION, CLICKING "I AGREE," OR OTHERWISE USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THESE TERMS OF SERVICE.