Cancellation & Refund Policy.

Pirex Solutions LLC

Effective Date: January 1, 2026

Last Updated: March 12, 2026

Your membership is month-to-month. No annual contracts. No lock-in periods. You can cancel anytime. Your access stays active through the end of the billing period you already paid for. There is no cancellation fee and no early termination penalty. Refunds are not issued for partial months. Billing disputes and duplicate charges are reviewed and resolved within five business days.

1. MEMBERSHIP STRUCTURE

Pirex Solutions LLC offers parking membership subscriptions on a month-to-month basis. All memberships — Essential, Pro, and Enterprise — are billed on a recurring monthly cycle beginning on the date your membership is activated and your Access Credentials are issued.

There are no annual contracts, no multi-month commitments, and no lock-in periods of any kind. Your membership continues month-to-month until you cancel or your payment fails and cannot be collected.

Your billing date is the same calendar day each month as the date your membership was first activated. If your membership activated on the 10th of the month, you will be billed on the 10th of every subsequent month.

Essential Plan — $200.00 per month — monthly auto-renewal — month-to-month

Pro Plan — $399.00 per month — monthly auto-renewal — month-to-month

Enterprise Plan — custom pricing — monthly per agreement — month-to-month

2. HOW TO CANCEL

You may cancel your Pirex Solutions membership at any time with no penalty. To cancel, use any of the following methods.

Support Form — Submit a cancellation request through pirexsolutions.com/support. Select Plan Change as your issue category, then select Cancel my membership. Our team will confirm your cancellation within one business day.

Email — Send a written cancellation request from your account email address. Include your full name and the email address associated with your membership.

Phone — Contact our team directly. Our team will process your cancellation and send written confirmation.

Your cancellation is not complete until you receive written confirmation from Pirex Solutions. If you do not receive confirmation within two business days, contact our team immediately to confirm your request was received.

You do not need to provide a reason for cancellation. You do not need to speak with a retention team or complete any additional steps beyond submitting your request and receiving written confirmation.

3. ACCESS AFTER CANCELLATION

When you cancel your membership, your access does not end immediately. Your Access Credentials remain active through the end of the current billing period you have already paid for.

If your billing date is the 10th of the month and you submit a cancellation request on the 18th, your access will remain active through the 9th of the following month — the last day of the billing period you already paid for. Your membership will not renew after that date and you will not be charged again.

Your gate code or digital credential will be deactivated at 11:59 PM on the last day of your final billing period. Attempting to access a Pirex Solutions facility after your membership has ended is a violation of our Terms of Service and may result in the involvement of facility security or law enforcement.

4. REFUND POLICY

All Pirex Solutions membership fees are non-refundable once the billing period has begun and Access Credentials have been issued. We hold physical parking capacity at private facilities for each active member — capacity that cannot be released and reassigned to another member once it has been reserved for your use.

We do not issue prorated refunds for partial months. If you cancel mid-cycle, you retain full access through the end of that billing period at no additional charge. We do not refund the unused portion of that period.

No refund is issued in the following situations.

Cancellation submitted after Access Credentials have been issued and the billing period has begun. Cancellation submitted mid-cycle for the remaining unused days in a paid period. Unused membership periods where access was available but not utilized. Changes in personal travel schedule, route, or employment that affect parking need.

5. EXCEPTIONS — WHEN REFUNDS MAY BE ISSUED

Pirex Solutions will review and may issue a full or partial refund in the following limited circumstances.

Duplicate charge — If your payment method was charged more than once for the same billing period, the duplicate charge will be refunded in full within five business days of verification.

Charge after confirmed cancellation — If your account was charged after a cancellation was confirmed in writing by Pirex Solutions, the post-cancellation charge will be refunded in full.

Facility closure — If your assigned facility becomes unavailable due to circumstances outside your control and Pirex Solutions cannot reassign you to an equivalent facility on your corridor within 72 hours, a prorated refund for the affected period will be issued.

Credentials never issued — If payment was collected but Access Credentials were never delivered to your account email within 48 hours and the issue was not resolved after contacting support, a full refund will be issued.

Unauthorized charge — If you can demonstrate that a charge was made to your payment method without your authorization, we will work with you and your card issuer to resolve the dispute.

To request a refund under any of these exceptions, submit a support ticket at pirexsolutions.com/support and select Billing as your issue category. Include the charge date, amount, and a description of the issue. Our team will respond within five business days.

6. FAILED PAYMENTS

If your monthly payment fails, Pirex Solutions will attempt to collect payment up to three times over a five-day period. You will be notified by email after each failed attempt.

Day 1 — Payment attempt fails. Email notification sent. Access Credentials remain active.

Day 3 — Second payment attempt. Email notification sent. Access Credentials remain active.

Day 5 — Final payment attempt. Email notification sent. If payment fails again, your membership is suspended and Access Credentials are deactivated.

Day 6 and beyond — Membership suspended. To reinstate, update your payment method and submit a reinstatement request through pirexsolutions.com/support.

If your membership is suspended due to failed payment, your reserved parking capacity may be reassigned to another member. Reinstatement is subject to availability on your corridor and is not guaranteed. A new activation period begins upon successful reinstatement payment.

To avoid service interruption, update your payment method before your billing date if your card is expiring.

7. PLAN CHANGES

You may request a plan change — upgrade, downgrade, or modification — at any time by submitting a request through pirexsolutions.com/support.

Upgrade from Essential to Pro — takes effect at next billing cycle — new rate applies at next billing date.

Downgrade from Pro to Essential — takes effect at next billing cycle — lower rate applies at next billing date — no refund for the current period.

Enterprise add units — takes effect per custom agreement — prorated or next cycle per agreement.

Enterprise remove units — takes effect at next billing cycle — adjusted rate at next billing date.

Plan changes do not take effect mid-cycle. Your current plan and rate remain active through the end of your current billing period, and the new plan takes effect on your next billing date.

8. MEMBERSHIP PAUSING

Pirex Solutions does not currently offer a formal membership pause or freeze feature. If you need to temporarily stop using your membership, your options are to cancel and reactivate when ready, or to continue your membership and not use the access during the inactive period.

If you cancel and wish to reactivate at a later date, reactivation is subject to availability on your corridor. Your original facility assignment and gate code are not guaranteed to be available upon reactivation. You will go through the standard activation process as a new member.

If you anticipate needing your facility access again within 60 days, we recommend keeping your membership active rather than cancelling and risking loss of your reserved spot. Contact our team to discuss your situation.

9. ENTERPRISE FLEET MEMBERSHIPS

Enterprise fleet memberships operate under a separate custom pricing agreement between Pirex Solutions LLC and the fleet operator or their designated representative. Cancellation and refund terms for Enterprise memberships are governed by the specific agreement in place.

In the absence of specific Enterprise agreement terms to the contrary, the following defaults apply.

Cancellation requires 30 days written notice to Pirex Solutions via email or support ticket. Access credentials for all operators remain active through the end of the final billing period following the 30-day notice period. No refunds are issued for the notice period or any prior billing periods. Individual operator removals within an active Enterprise account do not trigger a refund for the current billing period.

10. CHARGEBACKS AND PAYMENT DISPUTES

If you believe a charge from Pirex Solutions is incorrect, please contact us before initiating a chargeback with your bank or card issuer. The majority of billing disputes can be resolved directly and more quickly through our support team than through the chargeback process.

To dispute a charge, submit a support ticket at pirexsolutions.com/support, select Billing as your issue category, and describe the charge you are disputing. Our team will respond within five business days.

If a chargeback is initiated without first contacting Pirex Solutions, and the charge is determined to be valid under this policy, your membership will be immediately suspended pending resolution. Frivolous chargebacks may result in permanent termination of membership eligibility. We reserve the right to recover chargeback fees and related costs in cases of bad-faith disputes.

11. CHANGES TO THIS POLICY

Pirex Solutions LLC reserves the right to update or modify this Cancellation and Refund Policy at any time. Changes will be posted at pirexsolutions.com/cancellation-policy with an updated effective date.

If we make a material change to this policy that affects your rights as a member, we will notify you by email at least 14 days before the change takes effect. Your continued use of your membership after the effective date constitutes acceptance of the revised policy.

If you do not agree to a policy change, you may cancel your membership before the effective date. Cancellations submitted in response to a policy change will be processed under the terms of the policy in effect at the time of your cancellation request.

12. GOVERNING LAW

This Cancellation and Refund Policy is governed by the laws of the State of Delaware and forms part of your agreement with Pirex Solutions LLC as outlined in our Terms of Service at pirexsolutions.com/terms.

Any disputes arising under this policy are subject to the dispute resolution provisions in the Pirex Solutions Terms of Service, including binding arbitration administered by the American Arbitration Association and a class action waiver.

This policy is effective as of January 1, 2026 and applies to all memberships activated on or after that date.

Pirex Solutions LLC

205 N Michigan Ave, Suite 810

Chicago, IL 60601

Support@pirexsolutions.com